Refund policy

At House of Scrunch, we want our customers to be satisfied with their purchase. If you face any issue with your order, please review our return and refund policy below.

Returns

We accept returns only if the product you received is damaged, defective, or incorrect.

To request a return, you must contact us within 3 days of receiving your order.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition

• The product must be in original packaging

• Proof of purchase or order number must be provided

Refunds

Once we receive and inspect the returned product, we will notify you about the approval of your refund.

If approved, your refund will be processed within 5–7 business days.

Non-Returnable Items

Certain items may not be eligible for return if they have been used, damaged by the customer, or returned after the allowed time period.

Exchanges

We only replace items if they are defective or damaged.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: houseofscrunch@gmail.com
Phone / WhatsApp: +971506826283